8 hard skills or competencies (industry competencies) for Retail Store Operations Administrator
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Follows the established merchandising guidelines when organizing product displays and storage.
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Level 3 Behaviors
(Moderate Experience)
Conducts regular retail audits to optimize operations, improve performance, and uphold standards.
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Level 4 Behaviors
(Extensive Experience)
Guides and mentors the staff in visual merchandising best practices to maintain consistent and high-quality displays.
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Level 5 Behaviors
(Mastery)
Develops and implements new retail business models to enhance the customer experience and foster brand loyalty.
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Skill definition-Managing the planning, coordination, and execution of newly established stores to ensure a seamless transition to full operation.
Level 1 Behaviors
(General Familiarity)
Explains the importance of understanding the target market when launching new retail stores.
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Level 2 Behaviors
(Light Experience)
Helps in conducting market research to analyze customer needs, preferences, and buyer behavior.
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Level 3 Behaviors
(Moderate Experience)
Guides the store management team in setting up the store and displaying products based on brand guidelines.
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Level 4 Behaviors
(Extensive Experience)
Incorporates strategic floor plans and space management to improve the retail store's design and layout.
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Level 5 Behaviors
(Mastery)
Designs strategic business plans and outlines objectives to drive retail store launch success.
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4 general skills or competencies (Job family competencies) for Retail Store Operations Administrator
Skill definition-Creating financial statements and reports based on the summary of financial and business transactions.
Level 1 Behaviors
(General Familiarity)
Describes the functions and benefits of accounting systems used within our business financial system.
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Level 2 Behaviors
(Light Experience)
Enters data into the accounting system to produce accurate reports for requesting personnel.
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Level 3 Behaviors
(Moderate Experience)
Audits transactions to ensure alignment with accounting systems and communicate discrepancies to management.
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Level 4 Behaviors
(Extensive Experience)
Directs the day-to-day operations of the corporate's Accounting Department.
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Level 5 Behaviors
(Mastery)
Establishes a monitoring system to evaluate compliance with GAAP and financial regulatory requirements.
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Skill definition-Overseeing all the tasks involved in paying the total work hours of employees to ensure employees received appropriate pay.
Level 1 Behaviors
(General Familiarity)
Discusses the laws and regulations that govern major activities and processes of payroll administration.
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Level 2 Behaviors
(Light Experience)
Assists in the daily activities governing payroll services within our organization to provide equitable pay rates.
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Level 3 Behaviors
(Moderate Experience)
Maintains information on employee bank records to process payments accurately.
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Level 4 Behaviors
(Extensive Experience)
Creates and monitors metrics to measure the accuracy and effectiveness of payroll management.
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Level 5 Behaviors
(Mastery)
Designs payroll policy and regulations that adhere to employment laws to provide a compliant pay structure.
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8 soft skills or competencies (core competencies) for Retail Store Operations Administrator
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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Skill definition-Forecasting business needs and implementing timely corrective actions to satisfy future business demands.
Level 1 Behaviors
(General Familiarity)
Describes the importance and benefits of taking strategic actions in the workplace.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles necessary data for the development of strategic action plans.
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Level 3 Behaviors
(Moderate Experience)
Executes strategic plans that support organizational goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Guides the team in improvising strategies to manage business risks effectively.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and technologies to resolve and minimize risks.
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Summary of Retail Store Operations Administrator skills and competencies
There are 8 hard skills for Retail Store Operations Administrator, Retail Industry, Retail Store Opening, Merchandising, etc.
4 general skills for Retail Store Operations Administrator, Accounting, Payroll Administration, Promotion, etc.
8 soft skills for Retail Store Operations Administrator, Scheduling, Taking Action, Process Improvement, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Operations Administrator, he or she needs to be skilled in Scheduling, be skilled in Taking Action, and be skilled in Process Improvement.